Shipping Policy – Klasetu

Last updated: 10-08-2025

At Klasetu, we are dedicated to ensuring that your shopping experience is smooth and that your orders are delivered safely and promptly. This Shipping Policy outlines how we process, handle, and deliver orders placed through www.klasetu.com.

Once you have successfully placed and paid for your order, it enters our processing queue. Orders are typically processed within the timeframe specified on our website, excluding Sundays and public holidays. For certain products, particularly those that are custom-made or pre-order items, additional processing time may be required. You will be informed of any such delays via the contact details you provide at checkout.

Shipping charges for your order will be automatically calculated at checkout based on your delivery location, the weight and dimensions of the parcel, and the courier service selected. While we occasionally offer free shipping promotions, these are subject to specific terms and conditions and may be withdrawn at any time without prior notice.

We work with reliable courier partners to deliver orders across India. Delivery timelines will vary depending on the shipping destination and the efficiency of the courier partner. While metro cities may typically receive orders within a few business days after dispatch, deliveries to remote or rural areas may take longer. Estimated delivery timelines are provided for guidance only and are not guaranteed.

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking details. You can use this information to monitor the progress of your shipment via the courier partner’s tracking system. It is your responsibility to ensure that someone is available to receive the package at the delivery address provided.

While we make every effort to ensure that your products reach you in perfect condition, occasional delays or damages may occur during transit. If you receive a package that appears damaged, or if the product inside is defective, you must inform us within 48 hours of delivery and provide clear photographic evidence along with an unboxing video. Failure to do so may result in your claim being declined. If a package is lost in transit and confirmed as such by the courier, we will arrange a replacement or issue a refund if a replacement is not possible.

We are not responsible for delays caused by events beyond our control, such as weather conditions, strikes, natural disasters, or disruptions in courier services. In such cases, delivery times may be extended without prior notice.