At Klasetu.com, we value your trust and strive to provide high-quality products that meet your expectations. To ensure complete transparency, we have outlined our Refund & Return Policy below. By placing an order on our website, you agree to the terms mentioned here.
1. Eligibility for Refunds & Returns
Refunds or returns are applicable only if the product received is defective, damaged, or incorrect.
If you receive such a product, you must notify us within 3 days of delivery by providing proper details and proof.
Requests raised after 3 days from the date of delivery will not be considered.
To be eligible for a return/refund, the product must be unused, in its original packaging, and accompanied by proof of purchase.
2. Non-Refundable & Non-Returnable Items
Please note that refunds or returns are not applicable in the following cases:
If the order is placed successfully and later the customer wishes to cancel it.
If the customer changes their mind after purchase.
If the wrong product is ordered by the customer.
If the product has been used, tampered with, or damaged due to customer handling.
3. Process for Requesting Refunds/Returns
If you have received a defective, damaged, or wrong product, please follow these steps:
Contact us at support@klasetu.com or through the contact form on our website within 3 days of delivery.
Provide your order number, description of the issue, and photo/video evidence of the defective/damaged product.
Our team will review the request and verify the issue.
Upon successful verification, we will offer either:
A replacement of the product, or
A full/partial refund (depending on the situation).
4. Mode of Refund
Approved refunds will be processed through the original payment method used during purchase.
The time taken for the refund to reflect in your account may vary depending on your bank/payment provider.
Shipping charges (if any) are generally non-refundable, unless the return is due to our error (wrong/defective product).
5. No Order Cancellation Policy
Once an order is successfully placed and confirmed, it cannot be canceled.
Customers are requested to carefully check the product details, size, and specifications before placing the order.
6. Contact Information
For any questions regarding our Refund & Return Policy, please reach out to us:
Email: support@klasetu.com
Phone: [Your phone number]
Address: [Your business address]