Our Journey
I’m Priyanka Verma — the heart and hands behind Klasetu, a space where every creation carries a piece of my soul. What began in [Month Year] as a small spark of passion has grown into a brand that celebrates the art of the handmade, the beauty of details, and the joy of owning something truly unique. At Klasetu, we believe every piece should whisper a story — one that warms your heart, inspires your day, and makes you feel connected to the person who crafted it. From our very first order to [number] sales and counting, every step has been fueled by love, trust, and an unwavering dedication to quality. Today, we are not just a brand — we’re a community of dreamers, creators, and believers in the magic of small things done with great love. Follow our journey, see the making of our pieces, and join the conversation on Instagram @kla_setu. And when you’re ready to make a little magic yours, you’ll find it waiting for you at www.klasetu.com.
Frequently Asked Questions
1. Do you accept Cash on Delivery (COD)?
No, we do not offer COD. All orders must be prepaid through our secure payment methods at checkout.
2. What is your return policy?
We only accept returns for products that arrive in a damaged or defective condition. In such cases, please contact us within 48 hours of delivery with photos of the product and packaging. Returns are not accepted for any other reason.
3. How can I request a replacement for a damaged item?
Email us at support@klasetu.com or message us on Instagram @yourhandle with your order number, clear photos, and a short description of the issue. If eligible, we’ll arrange a replacement.
4. What are your shipping charges and timelines?
Shipping charges are calculated automatically at checkout based on your delivery location and parcel details. Orders are processed within [X–Y business days] and delivery usually takes [X–Y business days] after dispatch, depending on the courier partner and your location.
5. Do you ship internationally?
Currently, we ship only within [India]. We plan to expand to international shipping soon.
6. Can I customise my order?
We accept custom requests for certain products. Please contact us before placing your order to confirm options and timelines.
7. How can I contact Klasetu?
You can reach us via:
- Email: connect@klasetu.com
- Instagram: @kla_setu
- Website Contact Form: Click here